Government-ready enterprise suite
PBT Solutions Suite
Enterprise architecture for Malaysian Local Authorities — licensing, officer workflows, enforcement, reporting, and audit trails designed for accountability.
Reference implementation
MBI enterprise architecture
Design principle
Audit-first + workflow driven
Deployment
On-prem options + segmented envs
What it delivers
Core capabilities that map to real PBT workflows.
Keep the narrative clean. Detailed scope expands in tenders — the website stays executive-friendly.
Licensing & Approvals
End-to-end application lifecycle management.
- New application, renewals, amendments
- Fee/rules engine (by category, zone, duration, etc.)
- Multi-level approvals + SLA tracking
Officer Operations
Field-to-office workflows that reduce manual work.
- Inspection scheduling + assignment
- Assessment, enforcement actions, follow-ups
- Supervisor reviews + case handover
Governance & Audit
Every action is traceable and reportable.
- RBAC by role (officer/supervisor/admin)
- Immutable audit trail (who/what/when/why)
- Evidence attachments + decision notes
Enterprise architecture
Layered design, built for auditability.
A reference architecture (MBI) that keeps responsibilities explicit: access, services, governance/data, and infrastructure.
Access Layer
Citizen portal, Officer portal, Management dashboard.
01
Application Services Layer
Core suite modules (business logic).
02
Governance & Data Layer
Accountability + system of record.
03
Integration & Infrastructure Layer
Government-compliant deployment with future interfaces.
04
Optional diagram:
/public/images/pbt/enterprise-architecture.pngLayer 01
Access Layer
Citizen portal, Officer portal, Management dashboard.
What this layer covers
- Secure login + session controls
- Application submission + document upload
- Operational KPIs + exportable reports
Controls & evidence
RBAC / approvals
Role-bound decisions
Audit trail
Who / what / when / why
Exports
PDF / Excel / logs
Integrity
Append-friendly records
Layer 02
Application Services Layer
Core suite modules (business logic).
What this layer covers
- Licensing management engine (new/renew/activate)
- Rules & fee engine (regulations + policies)
- Approval, enforcement & case management workflows
Controls & evidence
RBAC / approvals
Role-bound decisions
Audit trail
Who / what / when / why
Exports
PDF / Excel / logs
Integrity
Append-friendly records
Layer 03
Governance & Data Layer
Accountability + system of record.
What this layer covers
- RBAC + delegated approvals
- Audit trail (append-friendly pattern)
- Database as authoritative source of truth
Controls & evidence
RBAC / approvals
Role-bound decisions
Audit trail
Who / what / when / why
Exports
PDF / Excel / logs
Integrity
Append-friendly records
Layer 04
Integration & Infrastructure Layer
Government-compliant deployment with future interfaces.
What this layer covers
- Segregated environments (Prod/UAT/Staging)
- Backup + DR policies aligned to ops needs
- Future integrations: state revenue, registry/ID, payment rails
Controls & evidence
RBAC / approvals
Role-bound decisions
Audit trail
Who / what / when / why
Exports
PDF / Excel / logs
Integrity
Append-friendly records
Reference implementations
Designed to scale from one PBT to many.
Start with a single anchor implementation — such as MBI — then replicate modules, governance controls, and workflows across multiple Local Authorities. The architecture supports gradual consolidation into shared services at state level.
01
Hotel licensing under Enakmen Hotel
Reference use case (MBI) with officer workflows and compliance reporting.
Anchor reference
MBI baseline implementation
01
Application intake + document checks
Inspections + officer assignment
Approvals + SLA tracking
Compliance reporting + exports
Used as the golden template for subsequent PBT rollouts.
02
Business premises licensing
Rule-based fees, inspection scheduling, approvals, and renewals at scale.
High-volume licensing
Rules + renewals at scale
02
Fee/rules by category, zone, duration
Renewals + amendments lifecycle
Scheduled inspections + outcomes
Batch processing + dashboards
Optimized for throughput while preserving audit and controls.
03
Enforcement & compliance cases
Case lifecycle with evidence, notices, actions, and supervisor oversight.
Enforcement ops
Case lifecycle controls
03
Evidence capture + attachments
Notices + actions + follow-ups
Supervisor review + handover
Audit-ready chronology + logs
Built for accountability with traceable decision paths.